OMNIA Multilingual Solutions has always pursued above-standard levels of quality. 

Over the years we have also applied other specific standards, including SAE J2450, from which we have developed our own quality control procedures based on objective measurements. 

Our sensibility to adhere to a Quality Management System confirms the commitment of everybody in our organisation to optimising the quality of every single translation, localisation and DTP project and to offering clients the following benefits: 

• streamlined and documented management of human and technological resources 

• optimised quality and conformity control processes 

• qualified and continuously trained project managers 

• process control technology of the latest generation 

Our Rigorous Evaluation and Screening Process Ensures that all Linguists Meet Our Quality Requirements 

All translators: 

• must have a recognised graduate qualification in translation from an institution of higher education 

• must have a recognised graduate qualification in another field from an institution of higher education, plus two years full-time professional experience translating 

• must have five years full-time professional experience translating. 

Additionally, all our translators must: 

• be native speakers of the target language  

• demonstrate subject-matter and industry expertise  

• possess a verifiable track record of translation history and 
  be familiar with software and industry-standard tools 

• provide excellent references 

• have professional accreditation 

• be responsible and adhere to deadlines  

• be willing to complete OMNIA’s selection tests 

OMNIA Multilingual Solutions’ clients have always recognised the excellence of the service they receive. 

OMNIA Multilingual Solutions has followed best practices since its formation. We adhered since the beginning to the EN 15038 quality standard for language services.  

OMNIA Multilingual Solutions adhere and apply the following standards: 

• ISO 9001:2015 – Quality Management Systems 
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• ISO 17100:2017 – Translation Services. 
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ISO 9001 is the reference standard for any company wishing to subject all aspects of production, from the definition of expressed and implicit customer requirements to the very end of the process, to a documented quality control cycle. 

The customer and customer satisfaction are central to ISO 9001; all activities and the implementation and monitoring of activities and processes are designed to ensure the maximum satisfaction of end users. 

ISO 17100:2015 governs the processes used in translation projects, the processing of documents and information and communications between the supplier and the client. The standard also establishes skill levels and requisites for translators, proof-readers and project managers and focuses on the importance of professional development and continuous training. 

J2450 Translation Quality Metric 

The original idea behind the J2450 Translation Quality Metric was to establish objective measurements for evaluating and comparing the quality of translated service bulletins in the automotive industry, but the standard was soon adopted by translation service suppliers and car manufacturers too. 

The benefits of SAE J2450 are clear enough. Firstly, a concise, statistical approach simplifies the comparison of quality levels between different texts; secondly, the breakdown of errors into specific categories helps to identify particularly critical areas. 

OMNIA has extended the field of application of SAE J2450 to evaluate feedback from translation reviewers even outside the automotive sector. The feedback categories and seriousness levels we have established are integrated in an evaluation model that includes the feedback score in the final numeric quality evaluation. 

The model classifies errors as minor or serious. For example, if a segment contains one minor spelling mistake and one serious error, the report will take both into account. The system assigns weights to 7 categories of error to determine the final evaluation. 

The scores for all segments of the job are summed to obtain a total job score. If the overall quality of the job falls below a predetermined threshold, the job fails its SAE J2450 quality control. Sample sizes and sampling frequency vary in practice.